Privacy Policy

Introduction

WGC Bury (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you become a member, make a booking, attend an event, visit our website, contact us or otherwise interact with the Club.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.

Who We Are

Club Name: WGC Bury
Address: Garretts Close, White Carr Ln, Walmersley, Bury BL9 6TE
Email: office@wgcbury.co.uk
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If you have any questions regarding this Privacy Policy or how we process your personal data, please contact us using the details above.

What Information We Collect

Depending on your relationship with the Club, we may collect and process the following information:

• Member Information: Full name, address, phone number, email address, date of birth, gender, membership cetegory, memberhsip history, handicap information, emergency contact details (where provided).
• Visitor, Guest & Booking Information: Name, contact details, booking information, visitor history, society bookings, function bookings, dietary requirements, accessibility requirements (where voluntarily provided)..
• Payment Information: Billing information, payment history, direct debit details, transaction records. Please note that payment card information is processed securely by our payment providers and is not stored by the Club.

How We Use Your Information

• Communication Records: Correspondence via email, telephone enquiries, website enquiries, social media messages, feedback, complaints, customer service interactions.
• Website & Booking System Data: IP address, Browser type, Devis information, Website usage information, cookie preferences, login information (where applicable).
• CCTV: CCTV operates throughout parts of the Club for crime prevention, public safety, safeguarding and protection of our staff, members and visitors.
• Photography & Video: Photographs and video may be taken during competitions, social events and Club activities for promotional purposes. Where consent is required by law, we will obtain it before using your images. Consent may be withdrawn at any time. For anyone under the age of 18, parental or guardian consent will be obtained where required.

Your personal information is used for purposes such as:

• Administer memberships
• Manage visitor bookings and tee times
• Manage competitions and handicaps
• Process payments
• Deliver Club services
• Provide member benefits
• Respond to enquiries
• Manage events and hospitality bookings
• Improve our facilities and customer experience
• Communicate important operational information
• Send marketing communications where permitted
• Prevent fraud and misuse
• Protect the security of our members, visitors and property
• Comply with legal and regulatory obligations

Lawful Basis for Processing

We process your data under the following legal bases:

• Contract: To fulfil our obligations related to membership or service agreements
• Legal Obligation: To meet legal, regulatory, and safeguarding requirements
• Legitimate Interests: To manage and improve Club operations and member experience
• Consent: For marketing communications and media usage (you may withdraw at any time)

Marketing

Where permitted by law, we may send you information about:

• Membership opportunities
• Competitions
• Events
• Hospitality
• Functions
• Food and beverage promotions
• Coaching
• Club news
• Special offers

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email
• Updating your communication preferences
• Contacting the Club directly

Opting out of marketing will not affect essential service communications relating to your membership or bookings.

Sharing Your Data

We may share your personal information where necessary with:

• Payment providers
• Tee booking providers
• Membership management software providers
• IT support providers
• Website hosting providers
• Email and communication providers
• Professional advisers including accountants, auditors, solicitors and insurers
• England Golf and other governing bodies where required for handicaps, competitions or affiliation
• Affiliated businesses where necessary to administer memberships or deliver member benefits and services
• Regulatory authorities, law enforcement agencies and courts where required by law
• Prospective purchasers or successors in the event of a merger, acquisition or sale of the business

We do not sell your personal information to third parties.

International Transfers

Where any of our service providers process personal information outside the United Kingdom, we ensure appropriate safeguards are in place in accordance with UK data protection legislation.

Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected and to comply with legal obligations.

Typical retention periods include:

• Retention periods may be extended where necessary to establish, exercise or defend legal claims or where required by law.
• Membership records and financial transactions — up to 7 years
• Visitor, guest and booking records — up to 24 months after your last booking, to administer bookings, improve our services and send marketing communications where permitted by law
• Marketing preferences — until you unsubscribe, withdraw consent or we determine the information is no longer required
• CCTV recordings — normally up to 30 days unless required for investigation or legal proceedings
• Complaint records — typically up to 6 years
• Photographs and promotional media — retained while relevant to the purpose for which they were collected or until consent is withdrawn where applicable

Your Rights

Under UK GDPR you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request erasure of your personal information where applicable
• Request restriction of processing
• Object to certain processing
• Request transfer of your data where applicable
• Withdraw consent at any time where consent is the lawful basis
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details at the end of this policy.

Data Security

We implement appropriate technical and organisational measures to protect personal information, including:

• Secure IT systems
• Password-protected access
• Role-based access controls
• Encryption where appropriate
• Secure payment processing
• Staff training and awareness
• Regular review of security procedures

Although we take appropriate steps to protect personal information, no system can ever be guaranteed to be completely secure.

Cookies and Website Data

Our website uses cookies and similar technologies to:

• Operate essential website functions
• Support online bookings
• Remember preferences
• Improve website performance
• Analyse visitor behaviour

You can manage your cookie preferences through your browser settings.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices.

The latest version will always be available on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

WGC Bury
Garretts Close, White Carr Ln, Walmersley, Bury BL9 6TE
office@wgcbury.co.uk